How we work
Simple and upfront. You know what it'll cost before we start, and you don't pay for a fix that doesn't work.
Steps
Tell us what's wrong
Call 01925 257146 or email info@kurple.co.uk. A short description is enough to start.
Get an estimate
We'll tell you what we think the problem is and what it should cost to fix, VAT included, before any work starts.
We fix it
Remotely if we can, which is usually quickest. On site if it needs hands on, with no call-out charge.
You pay if it's fixed
If we can't fix it, you don't pay for the attempt.
Our promises
No call-out charge
You don't pay just for us to turn up.
No fix, no fee
If we can't fix it, you don't pay for the attempt.
Estimate first
You get an estimated price before any work starts.
VAT included
Every price we quote includes VAT, so there are no surprises on the invoice.
Common questions
Do you offer ongoing support contracts?
Talk to us about what you need. Some businesses prefer to call when something goes wrong; others want regular maintenance and checks. We'll suggest what makes sense for your size.
Can you work with our existing suppliers?
Yes. We're happy to deal with your broadband provider, software vendors or hosting company on your behalf.
Do you support home users as well as businesses?
Yes. See our IT support page for repairs, upgrades, virus removal and home networking.
Tell us what's not working.
Call or email with a short description. We'll give you an estimated price before any work starts.